Use uncertified material is disabled and says Auto

I went to Use Uncertified Material but the material thickness is disabled and says auto. What gives? I usually can go in there and enter the thickness of my wood.

That happens if you go in and click with the Set Focus button first thing. (Locks it out.) Just back up to the Dashboard and reopen the file, you should be able to set your own if you click on Unknown Materials first.


I’m sorry to hear your uncertified material is not working on your Glwoforge app.

I see that the community has provided some good advice on the next best steps. I’ll keep this thread open a little longer, and see if any of those steps helped. Let us know how it goes!

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please email our team at