I have made two orders and still haven’t received either. I have sent multiple emails to support with the only response being ‘we will let you know’. It’s been over 20 days since my first order which I never received a tracking number for, the second order I received a tracking number but it is still ‘in pending’ which means FEDEX has not been given the package, that was on 11/29… This is extremely unacceptable. I have orders to fulfill for Christmas and I’m going to lose customers and money because of this crazy shipping time. Is anyone else having this issue?? Also, why won’t support respond with a reason or offer a refund? I’m not getting any help and I feel like I have to make a forum post to be heard from you since the responses to my emails are super unhelpful.
21+ days to ship something (with no end in sight) is insane. I’ve ordered clothes from China and have had them delivered before I’ve even had a tracking number email from you. It’s not like I made a huge order either, it’s two sheets of acrylic three sheets of draftboard and one sheet of plywood.
If I get one more response of “I’ve reached out to the team to investigate, and I’ll follow up as soon as I hear more.” with no follow up after weeks I’m going to go crazy. That’s the second time you’ve sent me that response without following up. It’s unprofessional and I just want my money back or my materials that I paid for.