I had to subtly mention I wanted this for 2 years before my wife would sign off on a guilt-free purchase. I am one of the lucky ones that is waiting for Tech Support.
I get it - they are swamped and for whatever reason, under staffed in the support department. But when you pay this much for a device - it does feel like support should be more available - and heaven forbid - a phone number???
My laser doesn’t fire up - from what I have read, it seems to be a faulty or cracked tube. Is it normal to have some liquid resting in the bottom of the outer glass tube?
From what I have read, I get the feeling I will be sending this back - which will be annoying I imagine - vs being sent a new laser tube. I find it very annoying all posts seem to end with GF closing a topic without posting how it was resolved. I spent hours on the forum last night searching “no laser”, “won’t fire”…only to see “since you emailed us, we are closing this topic”.
What would be great would be for GF to offer some honest scenarios and how they resolve them - so people who ruminate on these things and waited so long - can get an idea of how long it will take to start cutting!
I will admit, it hasn’t been 24 hours since I emailed support. Probably should have posted here - but I have an idea I know what the outcome will be…shipping back and waiting for a replacement - which seems like there is a 50/50 chance it too will not work correctly.
Can I get any boost in confidence that this WILL EVENTUALLY work and I haven’t spent 4k on a paperweight that my wife will remind me of for the rest of my life?
Thanks in advance community - I hear you are great. Needing some love - so bummed I can’t get immediate gratification after waiting so long for my new toy.
(Yes, I checked the power settings, cleaned everything, tried various files and materials…tube never lights up, which I think is what is supposed to happen)
Sincerely - sad newbie