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Community Support
#1

Hi having trouble getting in contact with someone! It’s actually frustrating! I ordered acrylic and spare parts for my machine… my order came with just the acrylic. There were missing items out of my box. I contacted them on Friday and a generic email came to me and then I called and emailed since and no one has contacted me back. Not sure if I should be contacting my credit card company at this time because no one seems to reach back out.

Has anyone else had this issue?

#2

They can take several business days to respond.

Also, I am pretty certain materials and parts are supplied by different vendors in different locations. Glowforge does not have a warehouse, everything is outsourced.

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#3

(oh, and support has no visibility into product supply levels and shipping. It takes them a while to get to it, then they have to reach out to the supplier, and wait on a response, then get back to you.)

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