The machine has a large crack in the plastic housing in the front , and a hole in the center of the crack. There is no damage to the shipping box. I looked for the missing piece, which would fit the hole, but it is not in the shipping box, and, it is not inside the hole. Thus, I came to believe it was damaged before it was shipped. I sent all the photos to GF. I don’t know how to add a photo to this conversation. We lifted the machine out of the box, and set it on the coffee table. That was the only time it was moved. I never even unpacked the inside of the machine.
I would say that it would have taken a great deal of force to smash a hole in the machine. Are the machines packed manually, or are they packed by a machine? Does quality control look at each machine, or just randomly? It does not seem that this machine would have been damaged on an assembly line. If I were GF, I would certainly be following up with the manufacturer on this issue to ensure it does not happen again.
All I am asking for is a machine that works and a 12 month warranty. I am not asking for an extended warranty. I am just asking for what was advertised, a new machine and a 12 month warranty. GF will not give me a 12 month warranty on the new machine, and I will not accept any less. We have come an impasse on this.