Does anyone know how to prove to UPS that a warranty replacement Glowforge is such?
I received (and payed import duty) a Pro model to the UK which was damaged in transit. Glowforge have been great at getting another unit sent out quick to replace it but I have just had the UPS Choices email informing me that I now owe import duty for the full price of a new unit (not the crowd funded price I payed or as I believe is correct nothing except admin costs as it is a warranty replacement)?
HELP? Has anyone had to deal with this with a Glowforge or anything else?