Watch your Shop totals


#1

This is already being addressed by Support team in a ticket, but wanted everyone to know it’s not explained and so not resolved yet.

There was an error in a Shop purchase, where the wrong size PG was sent out. Support was super helpful on this, crediting me the amount so I could reorder what didn’t come.
One downside: they can’t credit what I needed for the shipping ($9 flat fee) and so I’m holding off on ordering the replacement until I have a larger order ($9 ship on a $12 order is tough to justify).

But fine and good, to get to that shipping cost revelation I had set up the order and noticed the Real Issue: the subtotal was very off. In short: $12 material minus 10% Founders Discount plus $9 shipping minus $12 credit should have been total of $7.80. The total showed on the order form is $16.80. Almost like the shipping was somehow counted twice.

Support is working on finding an explanation and, again, I’m not planning on doing the order right away anyway, so I’m good for now. But I wanted everyone know there is some weirdness and you should play it safe and pull out the calculator to check their math before ordering.


#2

Thank you for letting us know about this. We’re looking into it now. As soon as I have more information I’ll update this thread.


#3

Thank you so much for your patience. Would you please us know if you are still seeing incorrect totals in the shop?


#4

Hi @Rita and @rachaelw,
Just checked my shopping cart and the total does look correct. Thanks for looking into this!