I’m so sorry to hear that you’ve hit this snag. I’ve extracted the log files from your Glowforge to review your most recent prints, and narrow down the alignment snag you’re hitting.
Based on the logs, I recommend recalibrating the camera in your Glowforge to fix it.
You’ll need a 12” x 20” piece of Proofgrade material with no markings or stickers. The feature was designed to be used with a flat piece of medium Proofgrade Draftboard, used upside-down (with the QR code side down). It may work with other materials that are the same size and use the same print settings as well, like Proofgrade plywood.
It prints a grid of markings, takes a picture, then measures its height in multiple locations. This data is used to make your camera more accurate for future prints.
To get started, click on this link: Launch the Camera Recalibrator
Should you finish all of these steps, and find that you have an alignment error of more than 1/4", please measure the accuracy of the camera and send us a screenshot of the results.
Let us know how it goes!