I want to make it clear that i am not affiliated with Glowforge in anyway (except that i pre-ordered a Basic model).
Now i know everyone is disappointed, tension & emotions are running high and i have seen demands in threads from everything from personal responses from @Dan through to audits of how the business is run.
People have pointed out that they have pre-ordered and will lose money on the businesses they planned to use the Glowforge for.
I want to post something relevant to all this… it is that which we all agreed to when we pre-ordered.
It is the Terms & Conditions.
Please Note Item 5:
Shipping and Delay. The Products are not ready for delivery. Shipping will commence no sooner than December 1, 2015, and may commence substantially later. Any shipping date is an estimate only, and the actual shipping date for any accepted pre-order will depend on a variety of factors including manufacturing schedule, and the dates of your pre-order, your completed pre-order, and when we accept your completed pre-order. Commencement of shipping is subject to change without notice to you. …
This is VERY clear.
I personally would like to have more transparency as to the processes of Glowforge, i have said this right since the forums first started… but i have no RIGHT to demand that.
I would like a Glowforge on my desk right now… but it is not there. I am happy to wait… if i was not i would then action…
Specifications; Refunds. … If you request a refund at any time before we accept your pre-order, we will process it promptly, and we will refund the full amount you paid. …
@Dan has made it clear this is freely available to anyone who cannot bear waiting longer or is too mistrusting of the companies direction.
Now i can imagine Glowforge have not made an effort to point out these T&C for fear of further inflaming some people’s attitudes. But after reading some of the (extreme to ludicrous) comments about ‘what Glowforge should do etc etc’ i feel a quick reminder is due.
tl:dr - These are the Terms and Conditions you agreed to. Glowforge have not deviated from them