Weak laser, will not cut 100%

Community Support
1

I have used the glowforge for quite some time but it hasn’t been a year, i can cut a medium proofgrade draftboard but it will not fully cut through. I have to snap it off and the cut is visable but not 100% completed cut. My biggest issue is that when i cut the thick draftboard at proofgrade setting, it will not go all the way through. I have tried to slow down the laser and also tried two pass and it barely made a dent.

first photo shows the top has only one pass at proograde setting but doesn’t go all the way through, but the darker cut has two pass and barely made a dent as shown on the second photo.

Any advice?

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2

You’ve opened a support ticket by posting here, so they’ll be along soon to help. In the meantime, here are some troubleshooting steps to try:

3

Oh no! I’m sorry you’ve hit a snag. I’d like to have you perform a standardized print for us to review.

At your earliest convenience, could you please do the following:

  • Print the Gift of Good Measure on Proofgrade material, using Proofgrade settings.

  • When the print finishes, leave the lid closed and wait until the fans stop and the picture updates.

Check the completed print:

  • If the Gift of Good Measure fails to cut through, take a photo of the front and back of the print and attach these photos to your reply.
  • If the Gift of Good Measure cuts successfully, please try another print of the design you experienced the issue with, and let us know the results.
4

cleaning all three lens did the trick, i used zeiss lens wipe as instructed. Thanks

5

I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!