Curious if it is just me or a higher level problem.
Most likely local - at least it usually is. If you haven’t already you should exit, clear your cache, and see if that perks things up a bit!
2 Likes
No issues here.
The interface doesn’t even need an internet connection to manipulate design elements once open. Any lag/slowdown is your local machine.
2 Likes
I’m sorry about the trouble and frustration while using the Glowforge App. Thanks for letting us know about this. We need a bit more information to investigate. Please do the following:
- Go to https://www.whatismybrowser.com/
- Click the link underneath “Share my system info with tech support”
- Copy the highlighted link
- Reply to this, and paste in the link provided
This will help us understand the circumstances around your error so we can work on it for you.
Saw this thread, and I have the same problem:
They can only respond to one person per thread. If you are having the same problem you need to either send them an email, or start your own thread in Problems & Support (doing both will just slow down their response).
But first, clear the cache on your browser or try a different one. The majority of these issues are local.
Still having issues, here is the link you requested. https://www.whatismybrowser.com/w/49Y6HHL
I switched from using Chrome to Edge and still having problems. I’ve cleared the cache.
Admittedly some of my designs are complex. I have probably 20 different products that each require 4-6 print jobs to make the entire product. Each product is in the same “file”. I’d love to split them up, but as there is STILL no folder function, it becomes very difficult to keep things organized and together without putting them all in the same “file”.
I have contacted you through email to continue looking into this issue. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.