Oh no, I’m sorry you’ve hit a snag.
As others have mentioned, it’s possible one of your belts is loose. To help us narrow down the trouble, could you check the tension of your belts for me?
When pressing lightly on one side of the belt, the other side should not move.
(You should see an animated image above)
If a belt is loose, you can follow this link for instructions to adjust the tension of the carriage plate belt or here to adjust the tension of the side belt. Please reply with a photo of the belt if you are unsure about the tension.
Next, could you please do the following?
- Turn off your Glowforge
- Remove the carriage plate from the laser arm
- Closely inspect the carriage plate wheels from the top for any cracks or other damage
- Closely inspect the sides of the wheels for any cracks or other damage
- If you notice anything damaged or out of place, please take a photo and attach it to your reply.