Support won’t be able to help you as this is very obviously not a proofgrade product. I hope you won’t mind, but I’m going to move your post to the Everything Else category where a conversation can take place. Other forum members may be able to offer you some ideas or advice, but it would be helpful if you included more information about what exactly is going on…settings, photos, etc.
Different wood grain orientation? The Saleah egg has the laser hitting the cut ends of the strands on the egg, and that obviously is a little softer than the Maya egg.
Focal points are different. Second egg is not in focus.
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