Wheel is broken

My printer head was not printing straight lines come to find out one of the wheels from underneath the head has broken. I have not had my glowforge for 12 months yet… please advice on what to do with this broken part. thank you.

Support will be able to get you fixed up with a replacement wheel. Just wait to hear from them.

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I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.