Christmas is two days away and Glowforge appears to be the Grinch this year…
Spent time considering this purchase (since it’s rather large) and took the plunge on 12/08/2019 when the website was still clearly advertising that by ordering at that time, I would receive my Glowforge before the holiday. $6K spent.
The next day, I check my order status to see that my “Expected Delivery Date” is 12/20/2019. GREAT! As the 20th is a Friday, I take the day off of work so that I am sure that I’ll be there to sign/receive. They were still advertising pre-holiday deliveries for days after I ordered.
I keep checking my status and my UPS and FedEx accounts and see nothing heading my way.
The 20th comes and goes and I still have no idea when the $6000 item I ordered will even ship. I check this morning and it still shows as “UNFULFILLED” (an accurate description of my order) and still shows an Expected Delivery Date of 12/20/2019…even though it’s now the 23rd. What a pathetic order tracking/fulfillment/customer service system that Glowforge has “created”. They have no idea when they will be able to ship ANYTHING but they feel free to make promises about EVERYTHING!
I sure hope the cutter is of higher quality than the level of customer service this company provides. If not, I expect that the Glowforge will simply explode upon startup and incinerate everything in my house…including me.
If it ever shows up, that is…
Horrible. Simply horrible.