I have not a clue as to what state/country new GF units come from. Both of our machines are pre owned. I am just wondering because one of my units traveled over 2500 miles with out the factory packing and made it just fine. I wanted to know what state they come from so I know how far my pro will have to go to get fixed.
And of course I expect to hear… Well, when 2 Glowforges love each other…
With the lackluster customer service communication and the threads about those getting there new GF that are shattered in shipping. I am stressing out over needing to send our Pro in to have the Tube replaced! Granted I am going to have to spend an additional $250.00 for the top foam piece that I am missing which is a rip off anyways because new units that have this piece are still showing up SHATTERED! So, how will GF handle it if it shows up damaged or is returned to us damaged?
I finally got a reply stating that GF will invoice us $200 for shipping and then $299 for the tube replacement. But no where does it state that it will be insured to be replaced should Fedex/UPS damage it.
And in that reply they stated they would invoice us but have never done so.