Where's my Glowforge? I really miss it

I have sent out my Glowforge for repair service but I have not received an update or email. It has been about 4 weeks now and I really miss it. I’m patient but I’m getting worried now. I do have a ticket #96154. Please Help. Thank you Hugo

I’m so sorry for the delay getting back to you.

The good news is your Glowforge has been repaired, and is already on it’s way to you.

I’ll follow-up with you in email with your tracking number.

I’m going to close this thread. Thanks for letting us know about this, and sorry again for the delay.