White Ribbon Cracked

My machine stopped mid-print and the magic button is orange. Upon further inspection, I discovered that my white ribbon cable was also damaged. Glowforge Support please help.

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You’ll need to use the support link at the top of the page to go to the Support page and fill it out. This section of the forum is only for fellow customers to give aid to fellow customers. Corporate GF Support does not monitor this area.

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I did but no response.

Did you receive an automated response? If not, they didn’t get your email. If you did, they will contact you for sure.

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Or also, an email is received but the auto-reply ends up in the junk/spam/whatever mailbox.

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