Why can't I query the order ???

Thanks for letting us know - I’m sorry for the trouble with your order. We need a bit more information to investigate. Please do the following:

Go to https://www.whatismybrowser.com/
Click the link underneath “Share my system info with tech support”
Copy the highlighted link
Reply to this, and paste in the link provided

This will help us understand the circumstances around your error so we can work on it for you.

I have been trying to order some Proofgrade since yesterday and am getting a 500 error as well when clicking “place order.”

Using Chrome:
Version 65.0.3325.181 (Official Build) (64-bit)



Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.

@hans.he I see you already emailed us about this and we’re working on it there. @BigBlueMark I also saw that you also posted this issue in a separate forum post. As soon as we have more information we’ll update that thread.

I’m going to close this topic. If you have any other questions, feel free to start a new post in Problems and Support.