Wi-Fi issues

Hello, is anyone having issues with having to set up wi fi on their Aura every single time? Sometimes it takes 5 times to go through the whole set up until it works. I haven’t gotten it to work this time yet. I’m getting super frustrated

I can certainly understand your frustration. You shouldn’t have to connect to wifi every time you use it. I just finished using mine and I’ve never lost connection. I doubt very much that it’s the Aura, but is an unstable wifi connection. I don’t really know enough to help you, sorry…but, I’m guessing someone else may chime in with some suggestions.

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If you’ve completed the initial set-up you shouldn’t have to go through that again unless you change the WiFi or the password.

That being said, if your :aura: is showing as offline it’s definitely frustrating.

  1. Verify your router isn’t shutting off the 2.4Ghz channel some of the newer ones do that automatically - and it’s frustrating!

  2. If your router is very close, or very far away from your :aura: it may not be able to hold the signal. Try moving one or the other and see if it settles.

If neither of those help, there are a bunch more things you can try - but those two solve a lot of folks’ issues!

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Thanks, I’ll try something tomorrow. I don’t have many options on where I can move anything & I don’t have new router or anything

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You do have to lift the lid to wake up your Aura if it’s been on standby for awhile. It will show up as offline until you do that.

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