I have been a Glowforge user for 3 years now .
My first machine needed new Lid Cables to solve its problems
My Second machine needed a new Camera and Glowforge Provided the Fix with a new machine.
My Third Machine has been working well however compared to the other 2 its a Dud.
This machine quits for cooling more than the others, we cut the same material every day so we have our limits down to a science.
We have been struggling with the machine going off line , this has been frustrating to confront this so we purchased a Second internet Line so now i have both ATT and Spectrum that I can use but that did not solve the issues.
To Glowforge Defense , it does not stay off line long but is very Frustrating as you have to wait 15 minutes , 30 minutes and hour. When you explain your problem , the forum and glowforge like to tell you its your WIFI . lol
I get it , its my Wi Fi i changed my Shampoo and it really wrecking the WIFI. UGH
I also run two machines and that gives me a Better Assessment as to what is really happening.
The one thing that has kept me with Glowforge was the Support on the Forum as it made it bearable , but now that is gone.
So : I deal with the cooling down , got AC unit built in now for that ,
I deal with the Offline
I deal with the Cable Lid
I deal with paying the Premium fee
Now the Problem and Support has gone Dark, ? No longer up front
Sure I an email , but the robot response letter is a DUD.
Thus the tipping point for me to look at the MUSE not internet dependent and part friendly
Is there anyone else looking this way. ?
This is what was happening before they took down the Problem an Support