Will not cut, have been trying all night


#1

Having the exact same problem again, print head will move to the area its supposed to print, fire a tiny laser blast and then not move at all. The UI still continues to countdown as the fan continue to run but the print head is frozen still. I cancel the print and it then recalibrates, ocassionally says it has trouble recalibrating and I power cycle the machine.

This is the 6th power cycling of the machine and its still not cutting.


#2

Interesting. Check the ribbon cable? Maybe reseat that cable and see if that helps.


#3

I’m so sorry you aren’t able to print. I’m taking a look and will let you know when I have more information.


#4

If the height of the object exceeds the focus height at all, the laser won’t fire. Don’t know what you’re working with, but might check that.


#5

Unfortunately, I’ve determined that this is an issue we can’t solve remotely. While it’s possible this could get better, I’d recommend replacing the unit. I will reach out to your via email with the details. I’m so sorry for the disappointing news.


#6