Having the exact same problem again, print head will move to the area its supposed to print, fire a tiny laser blast and then not move at all. The UI still continues to countdown as the fan continue to run but the print head is frozen still. I cancel the print and it then recalibrates, ocassionally says it has trouble recalibrating and I power cycle the machine.
This is the 6th power cycling of the machine and its still not cutting.
Unfortunately, I’ve determined that this is an issue we can’t solve remotely. While it’s possible this could get better, I’d recommend replacing the unit. I will reach out to your via email with the details. I’m so sorry for the disappointing news.