Will not cut, have been trying all night

Having the exact same problem again, print head will move to the area its supposed to print, fire a tiny laser blast and then not move at all. The UI still continues to countdown as the fan continue to run but the print head is frozen still. I cancel the print and it then recalibrates, ocassionally says it has trouble recalibrating and I power cycle the machine.

This is the 6th power cycling of the machine and its still not cutting.


Interesting. Check the ribbon cable? Maybe reseat that cable and see if that helps.

I’m so sorry you aren’t able to print. I’m taking a look and will let you know when I have more information.

If the height of the object exceeds the focus height at all, the laser won’t fire. Don’t know what you’re working with, but might check that.

Unfortunately, I’ve determined that this is an issue we can’t solve remotely. While it’s possible this could get better, I’d recommend replacing the unit. I will reach out to your via email with the details. I’m so sorry for the disappointing news.