So I have to say that I have had nothing but disappointment from GlowForge and hopefully at some point I will actually get to use the thing. At this point I may use to it make signage for an anti- GlowForge campaign.
So I ordered a pro last may for $6000 and it said there was a 2-3 month wait. I realize that there were people that have waited a lot longer but they also paid a lot less for there purchase. So when my order slipped past the end of the year, I had had it and changed to a basic and found out that would delay another 2-3 months and in utter frustration, I bagged the whole order.
So a couple of weeks ago I went to a wood working show and saw a demo of an Epilog and got renewed interest. So I looked at the web site and it said I could get a pro by the end of the month. Now I realize the price went up but I had impulse fever and pulled the trigger. When I first made the purchase it was on Bob Calgatts recommendation and I forgot to use the referral code. So I emailed last week and still have not gotten a response to that email.
Then I went to owner forum, that I couldn’t see without having an active order. I was more than a little pissed when I saw the $1500 discount on the pro for using the referral code, and the update from Dan saying that they were going to lower the pro price. I had to do deep breathing exercises and if the order hadn’t shipped already, I would have cancelled again. This really borders on deceptive business practices. To say nothing of the $1000 vapor ware filter. They should not be able to bill for something that is no where in site of delivery. I am sure June will turn in the September and March based on past history.
So I ordered some extra materials from the store and anxiously awaited the arrival of the machine, figuring I would sort this stuff out later.
So my fancy pro got delivered on Tuesday but guess what, no accessory kit. So I have an $8000 paper weight. Waiting on an power cord and hose and piece of steel.
You would think that after all the crap that this company has put their customers through, they would actually read a book on customer service or look at companies like amazon and figure out a better way. So I emailed about the missing package and got a response to that one with oops sorry, I will tell someone to send you one.
Not we are sending one 2nd ups so that you will be able to use your machine this weekend.
At this point I am actually tempted to setup a video camera and tell my story on Youtube and finish the video by taking a sledge hammer to it. I fairly certain I could make a fair amount in ad sense revenue.
I would love to be delighted by GlowForge but I have little expectation that is going to happen. If they overnight the accessory kit, and give me the referral discount, I may be able to calm down and have some fun using it. Then the only thing that worries me is the web software. I am fine if Glowforge stays in business but given my experience, I wouldn’t bet a paycheck on it.
GlowForge please prove me wrong and let me use the cool tool you developed. Because right now I have an $8000 paper weight.