Hi, I submitted a support request last week but haven’t heard anything back except for “we’ve received your request”. I ordered a bunch of wood and the packaging slip shows the correctly ordered items but the box contained only acrylic, which I didn’t order. It’s not really a tech support item but I didn’t see and order problem email to send this too. What should I do?
That was the right thing to do. They have to track down the wrong order manually by dealing with the supplier, so it can take a little bit of time. Posting here has opened another ticket on it, so once they see it, they’ll let you know what the status is.
It looks like we were able to take are of this over email. I’ll be closing this thread.