Finally, after two years and 3 days, I received my Glowforge. The box looked in near perfect condition except for missing 2 of the 4 plastic handles as others here have stated. After taking it out of the box, I did notice a strange amount of fingerprints and crud on the glass. The lid also is very snug to open and close.
I went through the setup process, which went smoothly, but I haven’t printed anything because I don’t have the vent set up yet. I decided that I’m going to build an aluminum extrusion base on heavy duty casters so I can easily move it around, so I turned the unit on its side to see what the base looks like. That’s when I realized that the Glowforge I got was definitely not a brand-spanking new one.
There are scratches near both front door hinges, some touch-up paint on the bottom front edge, and grease and dirt underneath.
I know that my Glowforge will eventually show signs of use, but I did invest in a brand new unit, not one that had been put together from the used parts bin. Like I said, I haven’t printed anything yet, so I don’t know if there are any other issues.
I’m a bit disappointed to say the least. I don’t know if I should ask for a replacement. After waiting so long that the idea of waiting again is not really appealing – not to mention that I took time off work so I could be home to sign for the UPS delivery.
What do you think I should do?