I already checked it and cleaned it to be sure the other night. I will do it again.
Hi again. Thank you for posting the photo of the printer head mirror. Since there was no damage or issues with that, it looks like the next best step to resolve this would be replacing the printer. For this process, I will need to move this to email. I have sent a follow up to your email thread for this printer and issue. I’ll go ahead and move this to that thread, and close this Community thread. Thank you.