Yellow button and print head not moving

When I turn on the glowforge the print head does not move and the button turns yellow. I have tuned it off and left it off then turned it back on multiple times since yesterday. Print head connection has been checked. Not sure what it could be. I’ve only had the machine about a month and have not used it much at all.

@cdoneill I see that you have emailed us as well. I’m going to close this post so we can continue to work with you over email.