I was printing a short project yesterday 4 ornaments when the Glowforge just stopped working. I took the printer head off to check the white belt and when to put it back and completely forgot that the glowforge was still on. There was a slight spark when the metal touched.
I’ve tried everything and still nothing. I tried wifi issues and also cleaning it and still nothing.
All you can do is wait for support, but I doubt they’ll have a solution beyond having to send it in for repairs. Removing/replacing the head with the machine powered on is likely to have fried something.