I’ve emailed support, but thought I’d try my hand at getting answers from the masses as well… =)
I’m trying to load a pretty large grayscale image to do a grayscale engrave. However, every time I’ve tried, I get the print load error.
The original JPG I was using was only 1.4MB. The PNG I’m using now is 30MB. I’ve had the image as part of an SVG as well as trying just the image alone… both scenarios yield the same error.
I’ve rebooted my router and restarted the glowforge, still no go.
Am I missing a step in preparation? Ideally, I’d wish that I could just use the SVG with the grayscale image included so I can better get alignment and sizing… 'cause even when I upload just an image, regardless of resolution, it always comes out way too big and I have to manually scale it.
This engrave worked before on a much smaller test (3" across vs probably more than twice that now)… but doesn’t seem to be working anymore.
Or is it just a server issue and I should just try again later?