On september 6, I contacted support about an upgrade, and they said use the website.
On september 7, I notified them that the pricing mechanism looked broken, and they said they’d look into it.
a few weeks ago, I tried again and could not get the upgrade option to work at all (even for the screwy price).
and today, I check and I get “Your order is ineligible for upgrades at this time.”
it’s hard not to post something insulting. I expected better.
can someone, anyone, please respond to let me know what is actually going on?