So, out of the gate I understand the global excuse justification solution of “well, if you’re not happy, you can always always ask for a refund”. You don’t get off that easy. From my work experience, you make a commitment, you don’t get to just tell people “oh, my bad, go find somebody else give you what I committed to do if you’re not happy”.
[quote=“jdodds, post:67,
topic:2823”]
Geeze I so hope this isn’t a subliminal “softening up of the herd” type message in anticipation of things to come.
[/quote]
It saddens me that you feel you can just say the above condescending rhetoric to customers that aren’t your Kool-Aid drinkers.
So, are you referring to statements like those below from the “Glowforge shipping date, beta releases, and bonus materials” announcement @dan? Because if you are, I read them just the opposite.
I did believe in you. But what I have long since come to realize is that your #1 skill is the ability to “sell ice cubes to eskimos”, followed closely by the “error of omission” as it relates to the completeness of the Glowforge hardware/software project compared to the super slick product marketing video.
At this point, I am putting my belief in the technical abilities of the rest of the Glowforge team to deliver a product by hear end that I bought in part based on that marketing video. Please continue to inspire them to a positive outcome @dan.
This is not my first first rodeo into $1,000+ crowdfunding technology product with delays, but to this point, it certainly has been the least satisfying in the pre-delivery phase.