Continue on: kerf-and-kerf-angle-on-refurbished-machine

Everything Else
21

41 days and counting on support to fix my machine. 6 days since the last communication which only read

"The next step here is to get you another printer. I’ll get you more details once I get a reply from you. "

I don’t even feel like a ticket number anymore. Moral support for Glowforge is at an all time low. I really wish there was some actual tech support going on instead.

22

you’re located in Europe?

Jonathan

23

@darkdesign, I’ll have to apologize. I believe that you did get an email, however it looks like there was a bit of a problem on our side, which I thought I cleared which is not the case. you’ll be seeing more from me very shortly.

24

@darkdesign I wanted to confirm that you Just received an email from us.

25

Yes I received and replied to your email.

26

Yeah, Netherlands.

27

Now that @DerrickG is on the case, you are in good hands!
and hopefully this problem will get resolved quickly :crossed_fingers:

Jonathan

28

Thanks for the confirmation @darkdesign. Hoping that this gets you back to printing absolutely amazing things.

I’m going to go ahead and close out this thread.