I would hope today at Glowforge started with an emergency @staff meeting.
Sooo, warranty repairs will be the same way…
This simply wasn’t the right way to handle this and left so many unanswered questions that have caused panic and confusion in the community. I also noticed that this ‘little’ tidbit didn’t go out via email so there are still plenty of owners who may not know about the change.
This is a big deal and needs a better solution.