Discussion of March '17 update

[henryhbk]

@BluBot

Glowforge isn’t going to support users replacing their tubes.

There is an update to the update, they are going to allow you to replace the tube, or you can ship it back for them to do it.

Update to the update: We'll sell replacement tubes

Thank you for the clear and thoughtful feedback about our the importance of tube replacement for the community. I heard you loud and clear, and have spent the day with the team discussing what we can do for you. As a result, we’re changing our plan. If your tube needs replacement, you’ll have two options: We will sell replacement tubes so a Glowforge unit can be replaced without shipping it anywhere (price to be announced before we ship). We’ll replace the tube for you. This is free wh…