My lid has a slight bow to it, but it doesn’t stick or rub. If verifying the surface is flat doesn’t change things you may want to contact support. The rubbing has been a complaint, but not a common one. Glowforge support replaced at least one unit for this, but I have no idea how they draw the line between in-spec and out of spec.
The extra account seems to be a little more common and appears to be part of testing. The final QA checklist seems to be better enforced on some machines than others. If you can’t delete it yourself support will do it for you.
If you can’t cure the two issues yourself, you may email support or post in the Problems and Support category. There is no guarantee they’ll see your issues here.
The fingerprints are a bummer, but not much you can do about that besides cleaning.
All of the lids have a slight bow in the middle edge as viewed from the side. The bow may not have been intentional but is not a defect. It’s just how the pieces fit together.
When you look at the lid from the front, if one front corner is higher that the other then your unit is not sitting level. May be the cause of the lid rubbing.
Great first projects, and engaging write up. I love the earrings! My only personal choice design note would be to horizontal mirror the art on one so they are a “bookended” pair.
I agree with @rpegg that the first thing we all should do when receiving or GF is make sure it is on a dead level surface. Using level as a baseline we can accurately report manufacturing issues to the GF Mothership.
Email support, my company wouldn’t want to sent a unit with prints and a account name on it and am shocked Flex would too. I bet Flex and Glowforge doesn’t know on the manufacturing level. As a customer, Glowforge can make it a Quality check on cleanliness and demand a spec to be met on the door movement
Totally amazing. One of the beautiful things with is that you don’t need to know what you are doing to get started, but the more you do, the more you know.
I’ll play with the levelness and move the unit around, see if that remedies the situation. It’s not so bad that I imagine returning the unit. Also, now that I think about it, of course the other authorized user was a Flex account. So factory testing. Yes! Thanks @caribis2 and @jjmacdougall for walking me through that.
Your artistic ability is quite obvious. You are going to rock that laser!
I had the same issue with the lid. I would bet $ that level is your problem. Experimenting with moving the unit this way or that a few inches, or shimming under one corner or side should correct that condition. If the table it sits on has leveling feet work with those.
Those fingerprints are just the first ones. They make it clear to me why my wife was dead set against a glass top dinette table! I keep glass cleaner and paper towels next to the glowforge.
I have discovered that this community is as big an asset as the laser for the talent and experience gathered here.
Enjoy the adventure, and please continue to share your excellent work with us!
I moved my unit once to make taking some measurements easier. Prior to moving it, everything fit fantastic. When I moved it back, after the measurements, my lid door started catching/grinding. The feet have a lot of grip on them and it’s a decently heavy machine in a case that has a bit of flex. I believe that it got a bit twisted up when I moved it back to its original location (it doesn’t take much with tight tolerances). I picked up and readjusted just a bit on one side and everything was back to normal.
Are you talking about the glass lid (what everyone seems to be assuming) or the front door you drop down to insert & remove the crumb tray? The latter is a hard push - almost a smack - on my PRU and it’s due to the plastic extrusion and I assume was to help make it stay closed since you don’t open or close it very often. That’s the one with a magnetic interlock on both sides to prevent the GF from being used with longer stock (except thru the pass-through on Pros).
is that you don’t need to know what you are doing to get started, but the more you do, the more you know.
Coasters