I definitely don’t think it’s an installation issue because I’ve only had it a month and it was cutting a variety of materials fine until yesterday.
I cleaned all the optics and did the GOGM again but its still having issue. It was improved (I could see faint cut marks on the backside where I couldn’t before) but still nowhere near cut through.
When I was cleaning things I did notice that there seems to be a mark on the lens. I don’t know if this is contributing to it or not. I thought I did a thorough cleaning with the Zeiss cleaner but it doesnt seem to be coming off.
I started a ticket so I guess the only thing to do is wait.