Losing details in my engraves

I am having an issue with my photos I’m bringing in to engrave on leather. In photo shop I’m changing to black and white, adjusting the levels, cropping to the size by using the measurement in the crop box, importing to glowforge app, placing on my material and resizing the photo to fit.

When I bring in these cropped photos they are about 3 times bigger than they should be and I’m resizing them in the glowforge app. I believe this is causing me to loose details. My images come out blocky. I must be doing this crop wrong. Does anyone have any suggestions? Should I be cropping by pixels? Thanks for the help.

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