Hi everyone. I apologize for the delayed response. As noticed in this thread, the Snapmark feature is a topic that users are passionate about, and I want to make sure we’re providing the correct information and addressing concerns raised.
To start, I reached out directly to our Senior Customer Care Manager regarding the following Support message posted earlier in this thread:
Thanks for your interest in Snapmark. Unfortunately, it is no longer available for additional customers to receive access. We announced that we’ve stopped work on Snapmark but more importantly, that the work on Snapmark enabled us to provide the lid camera calibration tool.
When your Glowforge is working as expected, prints should land on your material within 1/4in of where you place them in the app. If you’d like, you can use the Camera Recalibrator to see if further improvement is possible. It will only make changes if it can make your camera more accurate; otherwise, it will exit without any changes. It takes about half an hour….
I can confirm that the information above was intended for inquiries about Snapmark feature before the November update.The leadership team is aware of this thread and actively working with our team members to ensure concerns and questions are addressed with updated information and resolutions.
For next steps, please create a ticket by reaching out directly to support@glowforge.com (if you have not already done so). That will help with tracking and responses for affected users. You can also tag me in this thread with your ticket number if needed. I can follow up directly with Support for added visibility.
I’ll continue to monitor feedback and responses in the channels and communicate with the teams here.