There is no communication going between the repair facility and the billing/customer service department. Two employees that I know of have mentioned they would mention to the team that people would like these details. Its publicly documented HERE (final comment from Rita - this is the same as the first link in my original post up top).
And Ryan, the customer service rep who I’ve had the longest exchange with said the same. Though when I pressed for what that actually means, his reply was :
Unfortunately, I cannot provide an estimate on if or when we will have detailed repair breakdowns available. If it is something we start doing, we would likely make an announcement or update our customers who go through the out of warranty repair process.
We can take it in good faith that these messages are being relayed internally. But without any sort of public roadmap or accountability or followup process, they just feel like empty comments meant to ameliorate customer frustration.