I’m terribly confused and so sorry you heard that - that sounds bizarre to me too. By any chance could you point me to the message you’re thinking of, if you remember where you saw it?
I’ll see about getting some pictures soon.
That’s a great suggestion - I’ll investigate.
I’m just sorry we couldn’t get it to you sooner.
I know we let you down, Erick. I’m sorry.
As you might imagine, posts are coming in faster than I can reply - while at the same time helping out some of the team that’s still here. I’m going to get as far as I can before I crash tonight.
I don’t think we earn your trust by doing anything other than delivering your Glowforge.
It’s not an unreasonable request; I’m sorry to report that the answer is no. When we ended our pricing, that was permanent. We’re not giving new purchasers the price that you paid, and we’re not able to give Pro upgrades now the price of those who upgraded to Pro previously.
Those features have been a part of the Glowforge design for a long time; we’re only just now able to announce them.
We’d be happy to set you up with monthly emails. You’ll get notified when we (and only we) post announcements by following these directions. We post announcements about once a month.
Thank you, @quinnone2. We wish we weren’t making you wait.
And regardless of how big we are, our indebtedness to you, our customers, is enormous. We have a lot of work to do for you.
I apologize - you may be correct that you are unable to redeem the Inventables offer from some countries.