Tube Replacement Policy - SOLVE IT IN XX DAYS! - Vote please!

[rpegg]

Read. New Announcement.

Update to the update: We'll sell replacement tubes

Thank you for the clear and thoughtful feedback about our the importance of tube replacement for the community. I heard you loud and clear, and have spent the day with the team discussing what we can do for you. As a result, we’re changing our plan. If your tube needs replacement, you’ll have two options: We will sell replacement tubes so a Glowforge unit can be replaced without shipping it anywhere (price to be announced before we ship). We’ll replace the tube for you. This is free wh…