You’re going to get a lot of pushback from people who have been on this forum since the Mesozoic, not necessarily because Glowforge support is on fleek, but because we are just so weary of this topic. It is a running joke at this point. Mah business! Dan owes me for my downtime! I have a $5000 paperweight/doorstop/boat anchor! I demand to speak to someone in charge, on the phone, stat!
You may even be right, but you are not original. And if I were head of customer satisfaction for Glowforge, maybe I’d give a darn, but honestly if they have a problem and they haven’t gotten the message by now, one more thread with almost the exact same words as the last 50 isn’t going to turn the tide. Use the search button if you want to see what other people think. There’s no shortage. Or take the time to hang around here, read all the topics, like and comment, help people out. That’s what the folks arguing with you have been doing for the past 3 years. Maybe you’ll have a more nuanced view when you’ve read over 40,000 posts like bill.m.davis has.
There’s also the possibility that it isn’t that bad. They’ve sold a lot of machines. We only hear about the bad experiences. Mine was a day 1 hour 1 preorder. It was one of the first non-prerelease machines to arrive. I have never had the slightest problem with it.
It’s not fair of us to be so dismissive of your negative experience. But it’s the nature of bringing up the same topic at a party that’s already been discussed to death. At best, people will roll their eyes and walk away.
