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The Glowforge chat system is based on a platform called Discord. There are two ways to use it: in the sidebar of your screen while you are cutting or directly through the Discord website or app.
The chat is convenient, but if you want to take full advantage of it
you should become a Verified Owner and access it directly – you’ll be able to see other channels, send and receive direct messages and replies, and most importantly, post pictures. Pictures are essential in many troubleshooting situations, so it’s a big step up in terms of how useful the chat can be.
Here’s the official page about how to become a Verified Owner. Be sure to scroll down to the bottom and read the section about “Linked Roles”, it’s necessary.
See you on the chat!