October 2.
We’re not announcing “intermediate” dates for shipments (for example, people in such-and-so location get it sooner than the other), except to note that international locations may be particularly challenging. But if, for example, we discover that a particular state has a specific challenge - for example, local regulations, or a shipping strike, or something else - they could wind up taking longer. We’re just working to get everyone shipped by July - lower 48, Hawaii, international, and all.
There’s only one schedule, which is that we’ll get them done by July 31 - and try to do much sooner. We expect production Pro and Basic at the same time.
No. When it is ready, we’ll send an email like this one except that it will have all the details of your production Glowforge. It is in most ways better than the video, with a few shortcomings, including the 0.5" reduction in bed size.
I don’t blame you. I’m so sorry we let you down.