Problems and Support
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About the "Problems and Support" category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title. Every new post in this section will get attention from someone at Glowforge. If there’s an email and a forum post on the… |
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1 | 4434 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the… |
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1 | 10195 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 9986 | March 19, 2019 |
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Glowforge stuck in cancelling - tried all the things
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3 | 37 | October 26, 2021 |
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File changed to a dotted line. Won't cut, says change to no fill
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21 | 46 | October 26, 2021 |
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The camera didn't take a picture, same issue
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2 | 43 | October 25, 2021 |
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Cut out previously engraved no Artwork
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1 | 45 | October 25, 2021 |
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My camera isn't working how long does it take for support to contact me
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2 | 56 | October 25, 2021 |
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Preparing your print taking a long time
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3 | 53 | October 25, 2021 |
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Please Help with printer head and camera
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3 | 56 | October 25, 2021 |
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Laser wont fire
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5 | 90 | October 25, 2021 |
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Camera didn't take a picture Message
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0 | 54 | October 24, 2021 |
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App processing uploads extremely slow
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2 | 77 | October 25, 2021 |
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What is this piece broken inside?
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2 | 82 | October 24, 2021 |
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How to copy and paste into a new design
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5 | 86 | October 25, 2021 |
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Camera not working
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1 | 64 | October 24, 2021 |
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An error message when I try to upload an design
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12 | 81 | October 24, 2021 |
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I’m still waiting for answers from Support
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2 | 70 | October 23, 2021 |
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Space shuttle Discovery second sheet
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4 | 84 | October 24, 2021 |
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Phantom line issues
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9 | 84 | October 24, 2021 |
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Camera didn’t take a picture
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4 | 79 | October 24, 2021 |
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Error Printing Stopped
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13 | 117 | October 26, 2021 |
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Customer Support response
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7 | 125 | October 24, 2021 |
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Belt tensioner plastic part cracked
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2 | 89 | October 24, 2021 |
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The lid is stuck shut
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9 | 131 | October 24, 2021 |
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Glowforge Replacement Filter - How do I determine the TOP Air Inlet Side?
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2 | 64 | October 22, 2021 |
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My GlowForge Doesn’t cut at all
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9 | 123 | October 23, 2021 |
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Can I combine multiple designs into one print
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3 | 90 | October 23, 2021 |
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GF Stuck on Rendering Design - 2 days
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3 | 90 | October 24, 2021 |
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Illustrator Export Dimensions
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5 | 84 | October 24, 2021 |