Community Support
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About the "Problems and Support" category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 7917 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14036 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 15733 | March 19, 2019 |
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Accuracy issues in paper cuts
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4 | 18 | December 9, 2024 |
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Fingers stained from Proofgrade
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3 | 40 | December 8, 2024 |
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Printer only allowing for about 7 inches of work space
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3 | 33 | December 7, 2024 |
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Can't Delete Projects
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1 | 34 | December 6, 2024 |
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Calculating total print hours (proposed workaround)
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6 | 47 | December 8, 2024 |
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Glowforge no longer making any marks on material
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8 | 53 | December 7, 2024 |
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Anyone have an extra black lid cable?
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2 | 35 | December 4, 2024 |
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Laser Tube Replacement in Canada
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3 | 58 | December 5, 2024 |
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Lasering food!?!
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1 | 43 | December 3, 2024 |
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Glowforge stuck on focus after putting a new printer head in
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5 | 37 | December 4, 2024 |
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Fumes making me sick
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11 | 81 | December 4, 2024 |
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One Specific Design Refuses to Open, everything else fine
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1 | 32 | December 2, 2024 |
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Best Cut Settings
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2 | 45 | December 2, 2024 |
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Incomplete cuts
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3 | 49 | December 2, 2024 |
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Purchasing Premium
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2 | 56 | December 1, 2024 |
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Unable to connect to internet
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3 | 43 | December 1, 2024 |
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Glowforge Pro will cut and score, but laser not firing on engrave
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6 | 51 | December 1, 2024 |
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Laser won't cut all the way through Glowforge Plus 8 or 9 years old
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4 | 62 | December 7, 2024 |
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Design added to dashboard not working
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4 | 45 | November 30, 2024 |
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Please, stop changing your already imaginary units!
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9 | 81 | November 28, 2024 |
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Information about ordered but not delivered parts
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6 | 54 | November 29, 2024 |
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Trying to cut 1/4" Baltic Birch Ply, having burning issues...any recommended settings?
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9 | 60 | November 28, 2024 |
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Keyboard does not work!
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13 | 57 | November 28, 2024 |
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Export SVG is 25% bigger, can't back-up files
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3 | 48 | November 27, 2024 |
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Outsourcing Customer service
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10 | 87 | November 27, 2024 |
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"This design has a lot of steps"
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5 | 71 | November 27, 2024 |
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Can't install file?
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18 | 92 | November 27, 2024 |