Problems and Support
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 8336 | March 19, 2019 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the… |
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1 | 9272 | January 27, 2021 |
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About the "Problems and Support" category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title. Every new post in this section will get attention from someone at Glowforge. If there’s an email and a forum post on the… |
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1 | 3839 | November 30, 2016 |
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Camera not taking picture after cleaning. What have I done?
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0 | 20 | April 13, 2021 |
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Bank payment
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3 | 87 | April 12, 2021 |
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Stepper Motor Gantry Wheel Issues?
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19 | 83 | April 12, 2021 |
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Black Plastic Belt Sleeve Broken
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4 | 73 | April 12, 2021 |
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Hinge of machine has come unglued?
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3 | 90 | April 12, 2021 |
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Support MIA? What should I do?
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3 | 75 | April 11, 2021 |
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Design Reset Fail
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7 | 97 | April 12, 2021 |
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Glowforge won’t cut only engrave
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7 | 92 | April 11, 2021 |
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Not engraving consistently
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4 | 90 | April 12, 2021 |
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File lost
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8 | 89 | April 11, 2021 |
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Error message; Head not found
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3 | 80 | April 10, 2021 |
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Pic ghosting
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4 | 98 | April 9, 2021 |
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Manual Setting Improvement: 4/9/21 Latest Improvements
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8 | 207 | April 11, 2021 |
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Artwork screen
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4 | 91 | April 9, 2021 |
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My printer is stuck on cancelling
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5 | 68 | April 9, 2021 |
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[Bug] [GFUI] Cannot parse minified arc paths
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3 | 91 | April 9, 2021 |
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Glowforge says "no internet access"
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13 | 132 | April 10, 2021 |
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Getting errors when uploading .svg files
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6 | 88 | April 8, 2021 |
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Stuck at Scanning Centering and "Camera didn't take a picture"
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7 | 108 | April 10, 2021 |
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Veneer and other products sold out
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7 | 93 | April 8, 2021 |
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Glowforge will only perform the first cut in a file before stopping
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13 | 115 | April 9, 2021 |
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New lid cable, same problems
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3 | 92 | April 8, 2021 |
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What Compensation is anyone getting for being shipped a faulty machine?
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2 | 123 | April 8, 2021 |
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Focus Problems
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4 | 80 | April 7, 2021 |
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Print selection
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7 | 77 | April 7, 2021 |
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Only Aligned in the center right under camera
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12 | 133 | April 13, 2021 |
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Internet connection problem
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4 | 71 | April 7, 2021 |