Community Support
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About the Community Support category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 8165 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14399 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 16393 | March 19, 2019 |
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Scaling issue/question
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5 | 26 | January 26, 2026 |
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Glowforge Pro Pass-through alignment issue - Help
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0 | 25 | January 24, 2026 |
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Ugly lines when I engrave
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3 | 53 | January 22, 2026 |
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Font won't change
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8 | 66 | January 25, 2026 |
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Aura power issues - won't turn on, light working though?
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3 | 44 | January 20, 2026 |
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Premium Upgrade Problem
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1 | 57 | January 14, 2026 |
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Interlock open failure
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0 | 41 | January 13, 2026 |
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Lid Open status even though lid is closed
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6 | 79 | January 24, 2026 |
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Glowforge head moves to start of design then stops
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0 | 37 | January 13, 2026 |
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Mylar Cutting With Aura
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4 | 45 | January 12, 2026 |
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UPDATED OP Artwork gets magnified when I hit Print (Passthrough)
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8 | 77 | January 13, 2026 |
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Double cutting on wood
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3 | 62 | January 11, 2026 |
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Mylar stencil help
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7 | 59 | January 11, 2026 |
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Tension pulley issue!
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1 | 41 | January 10, 2026 |
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Polypropylene sheets in glowforge
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4 | 77 | January 10, 2026 |
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New Glowforge user - Smell even with Filter
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2 | 77 | January 7, 2026 |
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Aura suddenly cut off in the middle of a cut
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0 | 38 | January 7, 2026 |
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Camera Recalibrator Issue
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3 | 54 | January 7, 2026 |
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Copy and paste vectors from illustrator importing as bitmaps
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3 | 61 | January 6, 2026 |
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Can't change text style
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1 | 36 | January 2, 2026 |
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Glowforge working fine but suddenly shows Offline with no change to Glowforge taken
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2 | 49 | January 1, 2026 |
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Is the Glowforge site down right now? 1/1/26
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3 | 69 | January 1, 2026 |
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Problems with glowforge stuck on scanning
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3 | 65 | January 6, 2026 |
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Problem adding user
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4 | 53 | December 30, 2025 |
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Where to buy Glowforge Materials
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1 | 78 | December 29, 2025 |
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Does anyone KNOW WHAT THIS IS? I misplaced it when cleaning my printer head
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2 | 74 | December 28, 2025 |
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Why do I have to set-up the Aura evertytime?
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5 | 64 | December 28, 2025 |