Community Support
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About the Community Support category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 8143 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14349 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 16304 | March 19, 2019 |
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Suddenly moving very slowly?
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0 | 4 | December 4, 2025 |
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Why won't my file engrave?
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4 | 53 | December 3, 2025 |
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Iron ons
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2 | 38 | December 4, 2025 |
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Air Assist Fan Help Please
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1 | 33 | December 1, 2025 |
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GF Plus Not Cutting Through Materials, Cleaned Optics
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4 | 46 | November 27, 2025 |
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Posible to clean sensor window on inside of print head
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3 | 48 | November 26, 2025 |
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Editing Text not working
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5 | 70 | December 1, 2025 |
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No responses from support
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1 | 54 | November 22, 2025 |
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If you can add the option in GF to add
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5 | 68 | November 21, 2025 |
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Passthrough - immediate failure
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2 | 54 | November 19, 2025 |
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Unsupported image
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4 | 87 | November 27, 2025 |
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Why are my lines thinner than the SVG file
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1 | 47 | November 19, 2025 |
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Design failed to load error
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3 | 55 | November 23, 2025 |
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Head Not Found; Nothing's Moving
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5 | 62 | November 19, 2025 |
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Air Assist Error-Print Won’t Start
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2 | 57 | November 23, 2025 |
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Machine caught fire no help from glowforge
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1 | 78 | November 15, 2025 |
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Problems with Proofgrade materials order
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1 | 41 | November 14, 2025 |
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Help please. focus/ centering issues
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0 | 48 | November 13, 2025 |
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Image shifting is killing me!
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4 | 131 | November 13, 2025 |
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Add art tab issue
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9 | 105 | November 13, 2025 |
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Add artwork not working
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7 | 54 | November 13, 2025 |
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GF Software shifting file lines at time of cut
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6 | 72 | November 13, 2025 |
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Camera on Glowforge pro not lining up to Glowforge.com dashboard
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2 | 59 | November 12, 2025 |
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More passes or slower speed?
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1 | 52 | November 12, 2025 |
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It does not cut or engrave materials
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7 | 71 | November 14, 2025 |
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Head not centering correctly
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2 | 46 | November 12, 2025 |
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Glowforge aura will only engrave - will not cut
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9 | 93 | November 18, 2025 |