Community Support
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About the "Problems and Support" category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 8070 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14202 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 16103 | March 19, 2019 |
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Unexpected Self-Pausing
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0 | 35 | June 14, 2025 |
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Won't load
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1 | 65 | June 12, 2025 |
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Glowforge appears to be down
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30 | 336 | June 13, 2025 |
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Premium membership- file recovery
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3 | 54 | June 11, 2025 |
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Need Help with cut, settings,?
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7 | 43 | June 11, 2025 |
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Brand New out of the box and the right side is cutting wonky
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3 | 50 | June 11, 2025 |
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Broken Gantry Wheel Fix instructions
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6 | 64 | June 13, 2025 |
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Accessing a specific portion in a design
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3 | 45 | June 11, 2025 |
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File conversion help
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3 | 53 | June 8, 2025 |
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Glowforge (Pro) stops & goes into some kind of fail safe mode after cutting one step/object/section
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15 | 214 | June 12, 2025 |
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Black and white lid cable
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1 | 35 | June 6, 2025 |
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Glowforge app design canvas
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6 | 87 | June 4, 2025 |
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Display Plaque Materials
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1 | 47 | June 3, 2025 |
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Not Found Error
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9 | 100 | June 12, 2025 |
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Disable Chat in the Glowforge Web App
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3 | 94 | June 2, 2025 |
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Scan alignment wrong
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9 | 159 | June 2, 2025 |
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Issue With Glowforge Pro Pausing
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1 | 55 | June 1, 2025 |
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Is the Glowforge app down today May 29th, 2025
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5 | 89 | May 29, 2025 |
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Stuck on centering and errors again
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3 | 47 | May 28, 2025 |
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Settings Have Disappeared
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4 | 73 | May 27, 2025 |
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Aligning two sided project
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10 | 289 | May 31, 2025 |
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Camera/Bed Issues?
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9 | 112 | May 27, 2025 |
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Premium design charges
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8 | 160 | May 27, 2025 |
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Glowforge not providing laser tube replacements anymore, only offering discount on a new machine
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13 | 306 | June 6, 2025 |
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Can the glowforge do this
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10 | 416 | May 29, 2025 |
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Referral link page is empty
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16 | 109 | May 30, 2025 |
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Air assist alert and customer service
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4 | 61 | May 24, 2025 |