Community Support
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About the Community Support category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 8177 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14415 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 16422 | March 19, 2019 |
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Element steps not functioning properly, i.e. cutting all parts despite engrave designation Solution
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4 | 61 | March 8, 2026 |
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Glowforge Pro won’t cut through material — 3 remote adjustments from support, still no resolution
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6 | 55 | March 3, 2026 |
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Design Failed to Load March 2026
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1 | 47 | March 1, 2026 |
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Aura Started printing off alignment
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1 | 55 | February 23, 2026 |
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SVGs not importing correctly
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10 | 128 | March 1, 2026 |
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Aura does not start initializing
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1 | 34 | February 20, 2026 |
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New Aura Sqeeeeeaals!
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0 | 40 | February 19, 2026 |
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A lot of trouble today (Glowforge Pro): material settings not accepted and now it says no artwork
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5 | 45 | February 18, 2026 |
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Material list is not showing on my GF pro
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4 | 61 | February 18, 2026 |
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The Glowforge does not show the work screen and does not find the print head
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8 | 109 | February 20, 2026 |
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Air Assist Fan Not running at the correct speed
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2 | 57 | February 17, 2026 |
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All 3 of my machines are DOWN time : 5:11 am Eastern
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8 | 75 | February 16, 2026 |
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Aggravated!
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1 | 66 | February 14, 2026 |
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Glowforge aura issues
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12 | 103 | February 12, 2026 |
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Multiple Simultaneous Users of Design Software
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1 | 40 | February 11, 2026 |
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Cut and Score Lines not showing separately
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4 | 54 | February 11, 2026 |
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Camera is not showing work area
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1 | 57 | February 10, 2026 |
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Exporting My Designs on Aura
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8 | 64 | February 10, 2026 |
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Very frustrated cutting on amazon 3mm acrylic
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5 | 114 | February 10, 2026 |
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GF Plus not cutting the same material anymore
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6 | 94 | February 9, 2026 |
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Medium vs light
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1 | 59 | February 7, 2026 |
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First print (gift box) for newbie has too many mysteries
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4 | 142 | March 8, 2026 |
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Stamp engraving difficulties
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8 | 200 | March 6, 2026 |
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SVG files worked yesterday and printed fine but will not work today?
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2 | 81 | March 4, 2026 |
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How to calibrate without using a whole sheet?
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3 | 109 | March 1, 2026 |
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Project out of Alignment
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10 | 115 | February 28, 2026 |
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Is the camera an idiot or something?
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2 | 87 | February 26, 2026 |