Community Support
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About the "Problems and Support" category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 8096 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14259 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 16186 | March 19, 2019 |
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Is it just me
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12 | 45 | September 3, 2025 |
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Cuts start late and fade in
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0 | 36 | August 31, 2025 |
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Laser machine not responding
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4 | 48 | September 1, 2025 |
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Ran calibration, recieved conflicting pop ups, alignment still way off
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2 | 42 | August 29, 2025 |
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Cost to Switch out laser tube
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1 | 53 | August 28, 2025 |
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Bumpy engraving
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12 | 116 | August 29, 2025 |
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Not printing/cutting correctly
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6 | 45 | August 28, 2025 |
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Cuts showing where laser path starts and stops?
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1 | 40 | August 26, 2025 |
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App Not Working - Glowforge Page Not Responding
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6 | 59 | August 28, 2025 |
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Air filter powered but not spinning up
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1 | 36 | August 26, 2025 |
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Dots Populating on Design?
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1 | 45 | August 23, 2025 |
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Will not load files
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8 | 53 | August 22, 2025 |
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A loose (not aligned) glass lid. (Pro)
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10 | 90 | August 28, 2025 |
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App running slow
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8 | 70 | August 28, 2025 |
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Focus doesn't work; Snapmarks stopped working
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18 | 203 | September 3, 2025 |
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Cleaning the inside of the Glowforge
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4 | 111 | August 18, 2025 |
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All passes on one line segment before moving on
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3 | 63 | August 18, 2025 |
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My Carriage Air Assist Fan Hates Me
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6 | 65 | August 17, 2025 |
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Question regarding Pencils
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2 | 65 | August 14, 2025 |
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Glowforge Stopping, No Light, Timer Keeps Ticking
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21 | 96 | August 15, 2025 |
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Feature request: test pattern generator
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6 | 82 | August 14, 2025 |
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Glowforge has stopped picking up internet
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11 | 83 | August 11, 2025 |
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Hose extender
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4 | 70 | August 11, 2025 |
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New here, I need help finding acrylic that will actually work in the aura?
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4 | 103 | August 26, 2025 |
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1/4 inch plywood will not cut even after several passes and at low speed
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8 | 84 | September 4, 2025 |
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Mac Copy and Pasting issue
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8 | 90 | September 4, 2025 |
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Glowforge died and not powering on after a job
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6 | 95 | September 2, 2025 |