Community Support
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About the "Problems and Support" category
We’re so sorry you hit a snag! Please post with a short description of your problem in the title, and community members will try to help. This section is not monitored by Glowforge support, so you will need to contact o… |
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1 | 8016 | November 30, 2016 |
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How to get help
Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum, already. You can check the FAQ, but the best … |
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1 | 14137 | January 27, 2021 |
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How We Troubleshoot
How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.… |
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45 | 15923 | March 19, 2019 |
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Pro Passthrough NOT WORKING
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4 | 22 | March 25, 2025 |
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Settings are off the screen or I get a blank box
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1 | 29 | March 24, 2025 |
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Website loading
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5 | 44 | March 22, 2025 |
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Burnt Edges & Cutting entirely through sublimation acrylic
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5 | 43 | March 24, 2025 |
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Can't upgrade to premium
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4 | 50 | March 23, 2025 |
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Cut size changes when image is moved
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14 | 56 | March 22, 2025 |
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Is the server working?
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2 | 40 | March 21, 2025 |
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New Spark owner
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2 | 39 | March 21, 2025 |
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Laser Filter that vents to outdoors
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8 | 59 | March 20, 2025 |
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Calibration is off, i need help!
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9 | 65 | March 20, 2025 |
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Random Cut - Laser Problem?
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4 | 34 | March 20, 2025 |
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Any way to stop app from re- (that is, mis-) aligning my artwork?
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3 | 43 | March 18, 2025 |
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Files won't upload with new looking format
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15 | 129 | March 18, 2025 |
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Any idea when we will get the new desktop/interface
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1 | 53 | March 13, 2025 |
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Cutting lines
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1 | 46 | March 13, 2025 |
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Engrave Control
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3 | 51 | March 13, 2025 |
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Where did "Set Focus" go?
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3 | 81 | March 12, 2025 |
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Engraving detailed logo on a 2ply nametag
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1 | 47 | March 11, 2025 |
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Clover Box
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8 | 166 | March 14, 2025 |
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I have an Aura. Can I engrave or cut a fingerprint into metal pendant?
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5 | 73 | March 11, 2025 |
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Sizing design and maintaining size
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2 | 42 | March 10, 2025 |
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Best setting for inkjet art paper
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2 | 43 | March 12, 2025 |
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Troubleshoot/Support
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1 | 42 | March 10, 2025 |
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Bumped error but nothing in the way
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2 | 38 | March 10, 2025 |
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How do I get my machine to cut an image?
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2 | 66 | March 12, 2025 |
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Multiple images on same piece of material
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4 | 51 | March 9, 2025 |
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Living Hinge pattern?
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6 | 79 | March 12, 2025 |