Hi @lydiajeanart the described experience sounds certainly frustrating. The phone support at 1-888-GLOWFORGE has its hours of M-F 8am to 3pm PST, and 10am to 3pm Saturday and Sunday. I understand that you’ve only been able to reach and leave voicemails. This is not typical or expected delays, so I’m forwarding this upwards to the Customer Care team for further review and help.