People involved in car sales, appliance sales, furniture sales, electronic sales all are incentivised for obnoxious behavior. That’s the human condition mixed with incentive. Yes, perhaps doing away with the incentives would be in the best interest of Glowforge IF the general perception is they’re becoming another Amway. But then again Amway is a pyramid scheme masquerading as a legitimate business, hence the general eye rolling happening at the mere mention of their name.
I personally (and can’t speak obviously for anyone else) haven’t seen that, haven’t heard that and haven’t seen a huge backlash from consumers. I do check quite often news and sources for Glowforge to glean some perception of the buzz out there. Most recently they were featured in Make magazine and received a Make Editors Choice, so I think that’s pretty good.
At any rate, I understand what you’re saying and I certainly don’t want Glowforge to get a slimy or repugnant reputation.
Also - back to the failing to delivering goods - I backed the Buccanneer 3D printer back in 2014 and they seemed to be on the same path as Glowforge, producing a good product, but also hitting production and quality issues. They had a decent communication stream for a while, but once it became aware they were really hitting walls, the shuttered the doors and stopped communicating. I hesitated with Glowforge because of them (and this was a $6k investment not $400) but there were subtle differences in the communication, communication practices and a level of transparency that Dan / Staff have displayed here. Granted I had to wait longer to get my Forge, I’m happy I backed it, happy I have it and I’ll be (very) happy when I get my air filter. And I know I will, and I’ll also have a much more refined air filter because of their attention to detail and doing what’s right in the end.
Now if I could just get Snapmark enabled on mine…