As a patient customer, I would ask for you to add-on a few credits or bonus items for having to wait even longer on this!
If I’m remembering correctly, originally the filters were supposed to be shipped June/July 2018, now they’re being pushed again to JANUARY 2019! I received my Glowforge in January 2018. It will be a whole year waiting for the Air Filter! And I have not even attempted to laser cut anything plastic due to the harmful smokes I may inhale without a proper filter.
A read other Glowforge owners have posed the following questions: how long will the cartridges for the Air Filter last? And how much will the replacements cost?
—Perhaps here is an opportunity to provide a handful of filters to us, the customers, included within the shipment of our Air Filter.
Another important question for me has also been one asked by Glowforge owner @jacobturner. He wrote: “Any chance that the air filter plastics will help to ensure a level bed for the Glowforge unit? There have been a lot of users complaining of the lid mis-aligning, and this is sometimes traced to a small difference in surface height across the body.”
—I am very interested to hear the response to this question, as I am one of those affected by the “lid mis-alignment” ailment in my Glowforge unit.
Finally, one last thing I would like to suggest…
—Could you provide a temporary AirFilter (the one you would be producing for October) that us as customers could eventually exchange for the “ideal product” that would be shipped next year? In other words, give us something in the meantime, BUT allow us to exchange it for the original elite product once that is finished. Specially since you are saying: “there are a huge range of problems that we could find that could push [production] later”.