We’re seeing record demand and are working around the clock to get and keep Proofgrade materials and spare parts in stock. As others mentioned, the pandemic has disrupted supplies around the world, and our operations team cannot travel to meet with suppliers the way they normally do. We’re working on the puzzle and want you to have access to what you need when you need it!
The most current information we have about firmware is available here: https://glowforge.com/latest-improvements/publishing-our-firmware
Thanks everyone for the discussion.