Just one? Back in the day we were lucky for them to still have one. Yes, it could be damaged but here’s a video that’s helped many get going. At least one person has had an issue with an ad blocker messing with the set up.
Also if you can try temporarily using a cell phone or similar as a hot spot to set it up it can rule out damage to the unit.
And as always hopefully sooner than later a support staff person will come along but ya other users like to try and help each other out in our limited way.